Troubleshooting for PDF Create

I do not see any controls in my PDF viewer

Check Document Settings. You may have specified Hide Menu Bar, Hide Toolbar or Hide Window Controls.


I see unwanted text or pictures in the background or foreground

Check that a watermark is not enabled by mistake.

I see jumbled text or pictures on the page, with items on top of each other

Check that overlay was not used during PDF creation. If it was used intentionally, check that the chosen files have content suitable for the overlay.

My PDF viewer will not open the PDF

Check that the PDF version is suitable for your PDF viewer. For instance:

Versions up to 1.3  can be opened by version 4 of Adobe Acrobat.

Versions up to 1.4 can be opened by version 5 of Adobe Acrobat

Versions up to 1.5 can be opened by version 6 of Adobe Acrobat.

Versions up to 1.6 can be opened by version 7 of Adobe Acrobat.

Versions up to 1.7 can be opened by version 8 of Adobe Acrobat.

Version PDF/A can be opened by version 5 of Adobe Acrobat or higher.


Pictures have disappeared from the PDF

Check the compression setting. The automatic setting must be 5 or above for pictures to appear.

Pictures do not print well

Check compression settings. Increase the resolution settings or raise the automatic setting so that it is above 50. Screen display can tolerate lower resolutions and higher compression, but for good-quality printing you should reduce the compression. If you enable MRC compression without using its profile, set the other compression setting to lossless.

PDF creation fails

You must have a print-enabled application on your system that can handle the source file and that is associated with it.


Wrong Paper Size or Orientation, or Missing Worksheets

If these errors appear, please open the files explicitly with the application that created them or that can open them properly, adjust the paper size, orientation, and other printing settings as required. Then use the File menu item Print to create the PDF file, choosing ScanSoft PDF Create! as your printer. After converting files to PDF correctly in this way, you can use the Assistant to combine them.

Because MS Office applications control these settings themselves, printer settings are ignored in these cases. This means that for example an A4 size PDF file will be generated from an A4 size Word document, independently from the current printer settings.


Files Cannot be Added to List

Some files could be rejected by PDF Create because they do not have an associated program for printing. You should associate the file with a more suitable application (preferably the one that created the file), first installing the application if necessary.


For further guidance, please consult the Release Notes file or the Nuance web site.


You cannot see the Nuance PDF Add-in in an Office 2007 application (Word, Excel, Outlook or PowerPoint)

 Check the following:

  • Add-ins in Office 2007 applications are enabled

  • Nuance PDF toolbar is visible (concerns only Outlook)

To check enabling/disabling Add-ins in Office 2007 or 2010 applications:


In an Office application, click the PDF Converter button ms%20office Troubleshooting for PDF Create Microsoft Office button > [Word / Excel / PowerPoint] Options > Trust Center > Trust Center Settings.. > Add-ins and check that the Disable all Application Add-ins check box is turned off.

For more information on Add-ins, consult the relevant Microsoft Office Help topic: Home > Security and privacy > Enable or disable add-ins in Office programs >  View or change the add-in security settings.   


To check Nuance PDF toolbar in Outlook 2007 or 2010:

In Outlook 2007, select View > Toolbars. If you do not see PDF Converter turned on Troubleshooting for PDF Create in front of Nuance PDF, then select it.


A Nuance PDF Add-in has been disabled because of an exceptional running error


You can re-enable an Add-in in the following way:

In an Office application, click the PDF Converter button ms%20office Troubleshooting for PDF Create Microsoft Office button >  [Word / Excel / PowerPoint] Options > Add-Ins. At the bottom of the panel, select Disabled Items from the Manage selection box and click the Go… button. Select an Add-in (PDF Create 7) you want to re-enable and click the Enable button. Then click Close and restart the Microsoft Office application.

Troubleshooting for PDF Create